Aqua Group

Cancellation Policy

The Cancelation Policy: 12-hour notice of cancelation is required on all booked or expected sessions or classes. If less than 12-hours is provided the fee for the session or class will still need to be paid. Understanding that illness, holidays, and the need to cancel/suspend at times can be unexpected. The courtesy of negotiating a catch up or replacement session/class is much appreciated. Catch-ups are available on all booked sessions. If you should happen to miss a session and have to cancel at short notice (refer to cancelation policy), please arrange a make-up session to be used/booked within the following 4 weeks. You can book an extra session or class to make it up, so you are not out of pocket.